Mingle 3.4: can access only from server

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  • Avatar
    Michelle Pace

    I then tried to uninstall 3.4 in effort to do a re-installation. Uninstalling gives the error as shown in the attached screenshot, uninstall_error.png


    Error file (install4jError46252.log) contents pasted:


    Exception:

    java.io.FileNotFoundException: C:\Program Files (x86)\Mingle_3_4\.install4j\files.log (The system cannot find the file specified)
        at java.io.FileInputStream.open(Native Method)
        at java.io.FileInputStream.<init>(Unknown Source)
        at com.install4j.runtime.installer.helper.fileinst.FileLogger.read(Unknown Source)
        at com.install4j.runtime.installer.helper.fileinst.FileInstaller.uninstall(Unknown Source)
        at com.install4j.runtime.beans.actions.UninstallFilesAction.uninstall(Unknown Source)
        at com.install4j.runtime.installer.UninstallerContextImpl.performActionInt(Unknown Source)
        at com.install4j.runtime.installer.ContextImpl.performAction(Unknown Source)
        at com.install4j.runtime.installer.controller.Controller.executeActions(Unknown Source)
        at com.install4j.runtime.installer.controller.Controller.handleCommand(Unknown Source)
        at com.install4j.runtime.installer.controller.Controller.start(Unknown Source)
        at com.install4j.runtime.installer.Uninstaller.main(Unknown Source)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
        at com.exe4j.runtime.WinLauncher.main(Unknown Source)

    System properties:

    java.runtime.name=Java(TM) SE Runtime Environment
    exe4j.moduleName=C:\Program Files (x86)\Mingle_3_4\uninstall.exe
    exe4j.processCommFile=C:\Users\sd_admin\AppData\Local\Temp\e4j_p7224.tmp
    exe4j.semaphoreName=c:_program files (x86)_mingle_3_4_uninstall.exe
    sun.boot.library.path=c:\program files (x86)\mingle_3_4\jre\bin
    java.vm.version=10.0-b23
    java.vm.vendor=Sun Microsystems Inc.
    java.vendor.url=http://java.sun.com/
    exe4j.consoleCodepage=cp0
    path.separator=;
    java.vm.name=Java HotSpot(TM) Client VM
    file.encoding.pkg=sun.io
    user.country=ZA
    sun.os.patch.level=Service Pack 1
    install4j.exeDir=C:\Program Files (x86)\Mingle_3_4\
    java.vm.specification.name=Java Virtual Machine Specification
    user.dir=C:\Program Files (x86)
    java.runtime.version=1.6.0_07-b06
    java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment
    java.endorsed.dirs=c:\program files (x86)\mingle_3_4\jre\lib\endorsed
    os.arch=x86
    java.io.tmpdir=C:\Users\sd_admin\AppData\Local\Temp\
    line.separator=

    java.vm.specification.vendor=Sun Microsystems Inc.
    user.variant=
    exe4j.tempDir=
    os.name=Windows Server 2008
    sun.jnu.encoding=Cp1252
    java.library.path=C:\Program Files (x86)\Mingle_3_4;.;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\Program Files (x86)\Mingle_3_4\.\.install4j;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Git\cmd;C:\Program Files\TortoiseGit\bin;C:\Program Files (x86)\Microsoft SQL Server\90\Tools\binn\;c:\program files (x86)\mingle_3_4\jre\bin
    java.specification.name=Java Platform API Specification
    java.class.version=50.0
    sun.management.compiler=HotSpot Client Compiler
    exe4j.isInstall4j=true
    os.version=6.1
    user.home=C:\Users\sd_admin
    user.timezone=Africa/Harare
    java.awt.printerjob=sun.awt.windows.WPrinterJob
    file.encoding=Cp1252
    java.specification.version=1.6
    java.class.path=C:\Program Files (x86)\Mingle_3_4\.install4j\i4jruntime.jar;C:\Program Files (x86)\Mingle_3_4\.\.install4j\user.jar;
    user.name=sd_admin
    java.vm.specification.version=1.0
    java.home=c:\program files (x86)\mingle_3_4\jre
    sun.arch.data.model=32
    exe4j.launchName=C:\Program Files (x86)\Mingle_3_4\uninstall.exe
    user.language=en
    java.specification.vendor=Sun Microsystems Inc.
    awt.toolkit=sun.awt.windows.WToolkit
    java.vm.info=mixed mode, sharing
    exe4j.unextractedPosition=0
    java.version=1.6.0_07
    java.ext.dirs=c:\program files (x86)\mingle_3_4\jre\lib\ext;C:\Windows\Sun\Java\lib\ext
    sun.boot.class.path=c:\program files (x86)\mingle_3_4\jre\lib\resources.jar;c:\program files (x86)\mingle_3_4\jre\lib\rt.jar;c:\program files (x86)\mingle_3_4\jre\lib\sunrsasign.jar;c:\program files (x86)\mingle_3_4\jre\lib\jsse.jar;c:\program files (x86)\mingle_3_4\jre\lib\jce.jar;c:\program files (x86)\mingle_3_4\jre\lib\charsets.jar;c:\program files (x86)\mingle_3_4\jre\classes
    install4j.appDir=C:\Program Files (x86)\Mingle_3_4\
    java.vendor=Sun Microsystems Inc.
    file.separator=\
    java.vendor.url.bug=http://java.sun.com/cgi-bin/bugreport.cgi
    sun.io.unicode.encoding=UnicodeLittle
    sun.cpu.endian=little
    sun.desktop=windows
    sun.cpu.isalist=pentium_pro+mmx pentium_pro pentium+mmx pentium i486 i386 i86

  • Avatar
    Michelle Pace

    ...after the above uninstall problem, I re-installed mingle over the top of the existing installation. I went to add and remove programs and the uninstalling said it was successful. I then went into program files and found that mingle and all its files were still there. So I double clicked uninstall.exe again, this is the error I now get... (attached)


     


    ummm.... this is not so great. again, anyone know what is going on here?


     


    Or even better, how do I get 3.4 uninstalled so I can re-install 3.3?

  • Avatar
    Ian Bridson

     I have no experience of installing 3.4, but my guess would be that it has something to do with port 8080. Was 3.3 running on this port too?


    Can you telnet to sdserver on port 8080 and get connected? Maybe the upgrade reset the web server to use 80, or if this port was not used before perhaps it is blocked by a firewall? Did you log into the server as the same user that installed mingle originally, as the mingle.properties and other files are stored under \document and settings\User\mingle, which may lead to an incomplete upgrade perhaps (I think the port number to use is specified in mingle.properties)?


    hope you get it up and running again soon.


     


    Ian

  • Avatar
    Michelle Pace

    Hi Ian,


    Thanks for your reply, I checked the mingle.properties file of 3.4 - exactly the same values set as in the previous 3.3 (ie port 8080). But you're right, I couldn't telnet from my client machine. I found it! It was the windows firewall problem. I had to change the path in the INBOUND allow rule on the server as shown on the screen shot. Thanks a lot!!!! Friday ends well. Thank-you!!! Michelle

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