Use case for Mingle

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    Ian Bridson

     The way I have tackled this type of problem in Mingle before is to save the user who made the transition to Operations in a property such as Referred to Ops by, which is set to (Current user) on the transition. Then when Ops want to send it back to the referer they can see who to set the Owner to from this property. As you say in all cases notification would be by email, set via History tab to monitor when Owner changes to their user name.

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