We want to be able to pass certain cards to the operations team, when the item of work is something related to them.
We can use a transition to get the card to them, set properties etc.
Ideally though, they will receive an alert or email when a new card needs their attention or alternatively they can actively monitor the card.
If operations then comment on a card or modify it, we need to ensure that the original person that pushed it to them, is notified by email or at least notified in some way - they can't every day, review every card, surely?
Thanks
Kieran
Use case for Mingle
Comments
1 comment
The way I have tackled this type of problem in Mingle before is to save the user who made the transition to Operations in a property such as Referred to Ops by, which is set to (Current user) on the transition. Then when Ops want to send it back to the referer they can see who to set the Owner to from this property. As you say in all cases notification would be by email, set via History tab to monitor when Owner changes to their user name.
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