Solution:
Please run the LDAP test tool using the LDAP properties file and check if it returns a success message. If not, please reset your bind user password and enter the new password in the LDAP properties file and test again. If the test results are successful, add the new password to the auth_config.yml file. RESTART Mingle.
Please refer to the below link for steps on running the LDAP test tool:
http://support.thoughtworks.com/entries/23739448-Running-the-LDAP-test-tool-to-check-connectivity-between-LDAP-server-and-Mingle
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